Home          Citin Hotel Pudu Kuala Lumpur          Citin Hotel Langkawi          Offers          Contact Us          
 
 
Citin Hotel Pudu Kuala Lumpur
 
Citin Hotel Langkawi
 

 

Arrival Date:   
Departure Date: 
Room Adults Children

 
Booking Online
 
 

FAQ

General hotel Information

Business Traveller

Shopping and Tourist Facilities


FAQ Replies

  • How many stars is the hotel?  
     

    Budget Inn

    Back to top
       
  • How do I make direct contact with the hotel?  
     

    You may email, call or fax the property.
    enquiry@citinhotels.com
    Tel: +60 4 9663553
    Fax: +60 4 9663773

    Back to top
         
  • If I make an online booking, will I be offered a 'best rate'?  

    Online bookings generally offer the ‘best available rates’ for that date and time.

    Back to top
         
  • What types of rooms are available and what are the differences between  
      room types?
     

    There are 4 room types available:

    1.

    The Standard Room is a choice of a Queen-sized bed or a set of twin bed.

    2 The Deluxe Room isalso a choice of a Queen-sized bed or a set of twin bed.
    3 The Family Room, a bigger and more spacious room, is equipped with a Queen-sized bed and a single bed.
    4 The Suite, which is located on the highest floor and has a better window view, is equipped with a Queen-sized bed.
    Back to top
         
  • Are your hotel rates per person or per room?  
     

    Hotel rates are per room based on a maximum occupancy of two.

    Back to top
         
  • Are my credit card details necessary when making a reservation?  
     

    Yes, to guarantee the reservation.

    Back to top
         
  • Will my credit card be charged?  
     

    We may block an amount on the card to guarantee payment but this block is released in two weeks if not used. We do not charge without authorisation.

    Back to top
         
  • How safe are credit card details that are submitted online?  
     

    Our hotel uses SSL encryption to ensure that all your personal information and credit card details are kept confidential. The security of information is very important for us.

    Back to top
         
  • What is your cancellation policy?  
     

    If a cancellation is made less than 1 day or 24 hours prior to arrival, you are charged for one night’s accommodation.

    Back to top
         
  • Do you have a pets' policy?  
     

    Regrettably, pets are not allowed.

    Back to top
         
  • What are your check-in and check-out times?  
      Check-in time is 2:00 pm
    Check-out time is 12:00 noon
    Back to top
         
  • Is it possible to check-in early?  
     

    Early check-in is subject to room availability.

    Back to top
         
  • What is the charge for a late check-out?  
     

    Late check-out is subject to room availability and the charges are as follows:
    Check out before 6.00 pm: 50% charge (based on overnight rate)
    Check out after 6.00 pm: Full overnight rate

    Back to top
         
  • Do you have twin, triple and quadruple rooms?  
     

    The Deluxe Room can be converted to a triple by placing an extra mattress, and the Family Room can be converted to a quadruple by placing an extra mattress.

    Back to top
         
  • What is the cost of an extra bed?  
     

    An extra mattress costs RM15 per night.

    Back to top
         
  • What is the hotel's policy regarding children?  
     

    Children are welcome and those under the age of 12 can share the existing bedding in parent’s room at no extra charge.

    Back to top
    General Hotel Information  
  • Does the property provide iron and ironing boards in all rooms?  
     

    Yes, available upon request.

    Back to top
         
  • How far is the hotel from the airport and do you provide airport transfers? And if so, what is the cost?  
     

    The property is a 20-30 minute drive from Langkawi Airport. Airport transfers are provided upon request at RM22 per way for a car.

    Back to top
         
  • How much is an airport taxi or limousine?  
     

    An airport taxi is approximately RM22 nett per way.

    Back to top
         
  • Can luggage be stored at the hotel whilst I travel elsewhere?  
      Yes, for a maximum of 30 days.  
         
  • What is the weather like at different times of the year?  
     

    Langkawi being a tropical island, weather is warm throughout the year with January and February being especially hot and sticky. June to September are cooler months (24-28c), however, it is the rainy season. The most pleasant time of year is October to December, where temperatures range from 25-28c with light breezes and only the occasional shower.

    Back to top
         
  • Is the tap water safe to drink?  
      No, tap water in Langkawi is not potable. Back to top
         
  • Is there a doctor on call?  
     

    Yes, for minor illnesses, otherwise, for urgent matters we recommend guests go to Langkawi General Hospital.

    Back to top
         
  • How far is the nearest hospital?  
     

    The nearest hospital is Langkawi General Hospital. It will take approximately 15 minutes by car to the hospital.

    Back to top
         
  • Where is the nearest bank or currency exchange?  
     

    There are multiple choices of banks in Kuah Town. It is a 2 to 3 minutes walk down the road.

    Back to top
         
  • What time do banks open?  
     

    9.30 am – 4.30 pm, Monday to Friday.

    Back to top
         
  • What voltage is used in Malaysia?  
     

    The voltage in Malaysia is 220 volts.

    Back to top
         
    Business Traveller  
  • What is the hourly / daily rate for limousine service?  
     

    Available upon request.

    Back to top
         
  • Are secretarial and other business services such as translation available?  
     

    No, however, the front office staff will be more than happy to assist.

    Back to top
         
    Shopping and Tourist Facilities  
  • Are there shopping centres nearby?  
     

    The Langkawi Parade is just walking distance from the hotel. Duty Free Shops are located at Kuah Town which are 3 – 4 minutes walking distance.

    Back to top
         
  • How far is the hotel from well-known entertainment spots?  
     

    Kuah Town has a few entertainment spots. Otherwise, Cenang Beach would be an ideal alternative.

    Back to top
         
  • Do you have a tour desk?  
     

    No, however, the front office staff will be more than happy to assist.

    Back to top
         
  • What and where are local tourist attractions?  
     

    Tourist attractions are located all around Langkawi, contact the tour desk for more information.

    Back to top
         

    Disclaimer: Prices shown are only approximates and are subject to change without prior notice.