Kuala Lumpur Hotel | Langkawi Hotel | Official Site Citin Hotel


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FAQ

General hotel Information

Business Traveller

Shopping and Tourist Facilities

FAQ Replies

How many stars is the hotel?

2 Stars self rated

How do I make direct contact with the hotel?

You may email, call or fax the property.
enquiry.pudu@citinhotels.com /
Tel: +60330317777 /
Fax: +60320317911/12

If I make an online booking, will I be offered a 'best rate'?

Online bookings generally offer the ‘best available rates’ for that date and time.

What types of rooms are available and what are the differences between

room types?

There are two room types available:
1.	The Superior and Deluxe. The difference is in size variations and Deluxe having minibar, coffee/tea , though both have inhouse LCD TV.

Are your hotel rates per person or per room?

Hotel rates are per room based on a maximum occupancy of two.

Are my credit card details necessary when making a reservation?

Yes, to guarantee the reservation.

Will my credit card be charged?

We may block an amount on the card to guarantee payment but this block is released in two weeks if not used. We do not charge without authorisation.

How safe are credit card details that are submitted online?

All your personal information and credit card details are kept confidential. The security of information is very important for us.

What is your cancellation policy?

If a cancellation is made less than 1 day or 24 hours prior to arrival, you are charged for one night’s accommodation.

Do you have a pets' policy?

Regrettably, pets are not allowed.

What are your check-in and check-out times?

Check-in time is 2:00 pm
Check-out time is 12:00 noon

Is it possible to check-in early?

Early check-in is subject to room availability.

What is the charge for a late check-out?

Late check-out is subject to room availability and the charges are as follows:
Check out before 6.00 pm: 50% charge (based on overnight rate)
Check out after 6.00 pm: Full overnight rate

Do you have non-smoking rooms?

Yes all rooms are non smoking

Do you have twin, triple and quadruple rooms?

Only the Deluxe are king size-bedded. The superior rooms are both double and single bedded

What is the cost of an extra bed?

An extra bed is THB 800 with breakfast.

What is the hotel's policy regarding children?

Children are welcome and those under the age of 12 can share the existing bedding in parent’s room at no extra charge.

Does the hotel provide babysitting services?

Yes, baby-sitting services can be provided but requests must be placed at least a day in advance. The cost is RM 60 - per hour.

Are baby cots available?

Where is breakfast served and at what time?

Breakfast is served at the Citin Café which is located on the First floor, from 7.00 am to 10.30 am

How many restaurants do you have and what are they?

We have one restaurant,Citin Café which serves local and international dishes.

Is vegetarian cuisine available in the restaurants?

Yes, vegetarian cuisine is available on request.

Is the food served in the restaurants 'halal'?

Strictly speaking, the food served is ‘halal’

Do you have 24-hour Room Service?

No, but room service is available from 6.30am to 8.00 pm

General Hotel Information

What is the length and depth of your pool?

Nil

Do you have hairdryers in the rooms?

Available upon request

Does the property provide iron and ironing boards in all rooms?

Yes, for the convenience of the guest we have them on request

How far is the hotel from the airport and do you provide airport transfers? And if so, what is the cost?

The property is 75 KM from KLIA International Airport. Airport taxis are readily available at RM 80 per one way

How much is an airport taxi or limousine?

An airport taxi is approximately RM80.00 per way

Can luggage be stored at the hotel whilst I travel elsewhere?

Yes, for a maximum of 30 days.

What is the weather like at different times of the year?

Kuala Lumpur being a tropical city, weather is warm throughout the year with consistent weather through out the year

Is the tap water safe to drink?

Tap water in Malaysia is potable. Though bottled water is readily avaialble.

Is there a doctor on call?

How far is the nearest hospital?

The nearest hospital is Tung Shing Hospital which is located on Jalan Pudu. It will take approximately 5 minutes by car to the hospital.

Where is the nearest bank or currency exchange?

The nearest bank is MayBank and that is a 5 minute walk down the road.

What time do banks open?

9.30 am – 4.30 pm, Monday to Friday.

What voltage is used in Thailand?

The voltage in Malaysia is 220 volts.

Business Traveller

Can I connect my laptop in the room?

Yes, via LAN . Though we offer a complimentary internet service at the Citin Café during opening hours

What kind of Internet connection do you provide and what is the cost?

We offer complimentary Internet services at the Citin Café

Are dual telephone sockets available in rooms?

What is the hourly / daily rate for limousine service?

Presently not provided but in the near future this will be available

Are secretarial and other business services such as translation available?

Yes, such services are available on request.

Shopping and Tourist Facilities

How far is the hotel from the Skytrain and MRT?

Just 5 minutes from the LRT

Are there shopping centres nearby?

There are major shopping centres within walking distance e.g. Bukit Bintang, Petaling Street

How far is the hotel from well-known entertainment spots?

Within walking distance of 15 minutes

Do you have a tour desk?

No, however, the front office staff will be more than happy to assist.

What and where are local tourist attractions?

Tourist attractions are located about the city, contact the front desk for more information.

Disclaimer: Prices shown are only approximates and are subject to change without prior notice.